Automated Attendant and Voice Mail Systems
Automated Attendant and Voice Mail Systems
Automated attendant/Voice mail systems (AA/VM), now also referred to as voice processing or voice messaging systems, deliver solutions that extend the capabilities of traditional telephone and data networks. A voice mail system integrates with the phone system to record, store, playback and distribute voice mail messages.The automated attendant feature answers and routes calls, either as a back-up to, or in replacement of, a live operator. Recent evolutions of voice processing systems include unified messaging systems that merge traditional voice mail applications with a company's computer and fax systems, enabling users to receive and send messages through a single interface for voice mail, fax and e-mail.
Companies often acquire their voice processing system when they invest in a new telephone system. In some cases, the system is part of the phone system ("in skin"). Both Samsung and Mitel provide the option for an "in skin" AA/VM system. However, as needs change, some businesses may find themselves in the market to acquire a new voice processing system to integrate with their existing phone system. Active Voice is an extremely powerful and feature rich AA/VM system whic integrates well with most telephone systems.
Automated Attendant and Voice Mail Systems