Posts Tagged ‘VoIP telephone system’

Message On Hold Facts

Friday, April 30th, 2010

Turn the waiting time in to selling time!  Increase your sales…

15-35% of callers will purchase additional items or services as a result of something they heard on hold.

The average business receives 100 calls per day and the average hold time is 43 seconds.

Did you know up to 70% of calls are put on hold?  Music and messages on hold reduce caller hangups by over 80%.

Over 80% of callers prefer to hear music and information, rather than just music.

If youa re itnerested in purchasing a custom On Hold production with no recurring charges please visit our website at www.comtex-nj.com.

Business VoIP Phone Systems

Thursday, March 25th, 2010

VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge. (more…)

Mitel Contact Center Solutions Receives 2009 Product of the Year Award

Thursday, February 25th, 2010

Mitel honored by Customer Interactions Solutions Magazine for fourth year in a row

OTTAWA, Ontario – Jan. 29, 2010 – Mitel®, trusted provider of unified communications software solutions announced today that Mitel Contact Center Solutions has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. This is the fourth year in a row that Mitel has received this award. (more…)

What details should be considered when implementing VoIP?

Tuesday, February 23rd, 2010

A hybrid system, which is part PBX and part VoIP  is a good approach, but this also requires that you still know how to manage both systems. It is an intermediate step to full VoIP. When you look at implementing VoIP, you will want to consider a few things. (more…)

Samsung Introduces the New Wireless IP 5100E Phone

Tuesday, February 9th, 2010

Samsung OfficeServ Wireless is setting a new standard for enterprise wireless communication. The new Samsung OfficeServ SMT-W5100E Handset, communicating with SMT-R2000 Dual Band Wireless Access Points, bring a new definition of what power really means to wireless voice and data users.
(more…)

Samsung Releases OfficeServ Mobex for Integrated, Instant Connectivity

Thursday, February 4th, 2010

Samsung Communications has released the OfficeServ Mobex features across its OfficeServ 7000 series of Enterprise IP Solutions.  OfficeServ Mobex means that Samsung OfficeServ customers can now integrate mobile phones, (or other external phone numbers/phones), as extensions of the office telephone system. It’s immediate, seamless and personalised, and means you are never out of reach. (more…)

Samsung Business Communication Systems (BCS) Adds New Feature-Rich Systems to Affordable OfficeServ™ 7000 Series- Part 2

Tuesday, January 26th, 2010

The Samsung OfficeServ 7200-S is a flexible, economically-expandable, converged telecommunication platform ideally suited for small-to-midsized businesses. With support for up to 64 stations, the OfficeServ 7200-S allows users to take advantage of the powerful set of built-in and add-on features of the larger OfficeServ 7200 platform with capacity “right-sized” for these businesses.

The OfficeServ 7200-S is flexible enough to accommodate a wide range of digital, IP, and wireless phones to match a company’s changing telecom needs. Furthermore, by taking advantage of SIP services and VoIP technologies, companies can increase the return on their telecom investment with reduced carrier charges and monthly telecom costs.

In addition, the OfficeServ 7200-S has a wide range of built-in features including:

  • Call monitoring and reporting capabilities.
  • Auto attendant and Uniform Call Distribution (UCD) for efficient call handling.
  • Embedded voicemail and email gateway for delivering voicemail messages directly to a Microsoft Outlook inbox.
  • Enterprise-class firewall and Intrusion Detection system to protect the system from unwanted intrusions.

The OfficeServ 7200-S platform also offers a powerful set of optional add-on features and Computer Telephony Integration (CTI) applications to further increase worker productivity and accessibility. These include:

  1. SPNet ― enables networking to other OfficeServ platforms at remote offices.
  2. Executive Mobex ― allows your desk phone and mobile phone to ring simultaneously and gives you the ability to transfer, conference, and put calls on hold from your mobile phone.
  3. Hot Desking ― lets individual employees have alternate work areas, or multiple employees share a common work area.
  4. Computer Telephony Integration (CTI) applications ― enhances on- and off-site productivity, improves cost efficiency, and helps streamline operations.
  5. Wireless Access Points ― allows seamless integration of wireless handsets and PDAs with phone system features to increase mobility and accessibility.

Both the OfficeServ 7030 and the OfficeServ 7200-S are available through Samsung Authorized Dealers and are backed by a team of expert service technicians. Telephone user training also is available from a team of specialists.

For more information, please visit www.comtex-nj.com or Samsung 7000 Series business telephone systems.

Other relevant links: Samsung 7030, Samsung 7100, Samsung 7200, Samsung 7400 or Samsung business telephone systems.

Samsung Business Communication Systems (BCS) Adds New Feature-Rich Systems to Affordable OfficeServ™ 7000 Series- Part 1

Friday, January 22nd, 2010

RICHARDSON, Texas on Dec 15, 2009

Samsung OfficeServ™ 7030 and 7200-S offer “right-sized” features and capacity to meet advanced communication needs of cost-conscious businesses.

Samsung Business Communication Systems (BCS) today introduced the compact OfficeServ™ 7030 and economically-expandable OfficeServ™ 7200-S as the two newest additions to its popular OfficeServTM 7000 series of converged telephony solutions for small and medium-sized businesses (SMBs). Ideal for cost-conscious start-ups, entrepreneurs (more…)

Useful Information about VOIP Gateways

Thursday, December 24th, 2009

You must have heard about VoIP and VoIP gateways. But do you know what these technologies actually are all about?

To understand what a VoIP gateway is, you first need to understand what VoIP technology is all about. VoIP is the term used for Voice over Internet Protocol . It refers to the technology which facilitates transmission of voice traffic over internet networks. Internet protocol was originally developed for sharing data. After its immense success, the technology was adapted for sharing voice networking.

More and more business organizations have started to use VoIP instead of the traditional PSTN for communicating because it is cheaper and more useful than the other mediums of voice communications. Some of the benefits of using VoIP technology and VoIP phones include:

VoIP facilitates to transmit more than one phone call on a single broadband phone line. Therefore, more telephone lines can be installed by the business at a lower cost.

Like business phone systems, VoIP phones too, have many advanced features such as call forwarding, caller ID, call waiting etc. For these features, the businesses do not have to pay any extra charges.

VoIP offers unified and secured communications, which can be integrated with other internet based services such as video conferencing, web conferencing etc for enhancing the business communication.

Now let us discuss what is a VoIP gateway. Gateways are devices which convert telephony traffic into internet protocol so that data can be transferred over a network. These are generally used in the following two ways:

1- For converting PSTN to VoIP.  A VoIP gateway facilitates receiving and placing VoIP calls on a regular telephone network. With the VoIP technology, businesses can make larger volumes of calls at much lower prices.

2- To connect traditional PBX and other business phone systems to an IP network. A VoIP gateway allows making a call using VoIP technology instead of a regular telephone line. Business can either buy these services from a reputed and reliable VoIP service provider or can route the calls through the internet to reduce the call charges.

VoIP gateways are available in the form of external units and PCI cards. However, most of the business organizations prefer using the external units as their VoIP devices. Every VoIP gateway has a connector for getting connected to the IP network and one or more number of ports for connecting the phones lines to it.

V.  Kushwaha

For more information, pleae visit www.comtex-nj.com

The Essential Guide to SIP Trunking- Part 2

Friday, December 4th, 2009

Benefits

  • A SIP-trunking service benefits companies by:
  • Eliminating the need to invest in costly (and less capable) TDM-gateway equipment infrastructure or desktop equipment.
  • Nullifying the need to purchase equipment, such as managed-media gateway devices, to interface between IP voice and the PSTN. (more…)

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