The Samsung 7100 business telephone system offers performance right out of the box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.
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Posts Tagged ‘VoIP phone system’
Samsung OS7100 Business Telephone System
Tuesday, October 11th, 2011What is the Difference Between SIP Trunking and VoIP?
Monday, January 24th, 2011Confused about just what is the difference between SIP trunking and VoIP? How are they related and what are the differences? In simplest laymen’s terms we will provide the practical answer.
VOIP “voice over IP” is a generic term used to cover all voice traffic over the internet protocol.
SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1 circuit, but using voip with multiple trunks.
The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.
Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
SIP in some cases is a Type of VoIP. …
Since SIP is Session Initiation Protocol, and is a form of VOIP, it is used as a digital voice emulator/PRI replacement. It gives VOIP service more capabilities, such as DID’s (Direct Inward Dial numbers). The benefit of this service on the commercial level is the ability to avoid buying a PRI card to accommodate a PRI. SIP trunks usually require SIP licenses and connect right to the system. SIP trunks are typically more cost effective than copper or t-1 circuits. At Comtex, we have clients who have upgraded to SIP trunks and the savings from the SIP trunks, paid for a new Samsung system in the first year of use.
SIP trunks are essentially have the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.
This will be an area that many will need to become more familiar with, especially in the call center world.
For free assistance in finding a SIP or VoIP solution for your business, please contact Comtex. We offer a no risk and free carrier and telephone system evaluation.
For over 50 years, we have specialized in the design, installation and service of Digital & VoIP telephone systems and video surveillance systems. Free site survey. 24/7 emergency service.
For more information on VoIP, and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .
Technology Makes Off Site Working Easier
Tuesday, October 12th, 2010Did you read the Bergen Record on October 10, 2010? There is a great article, Technology making off-site working easier” by Carol Lawrence. The article highlights that technology is offering mobility features to small businesses by allowing it them to keep “valuable employees, widen sales territories, lessen employees’ commuting stress and even hire overseas.” The article also states that “nationally, the number of telecommuters grew to 17.2 million on 2008 from 12.4 million in 2006.
Today’s workplace is no longer defined by the building with your company logo on it. Home-based employees and road warriors are becoming commonplace these days, and your communications system has to operate where your employees are most comfortable, everywhere.
Mitel and Samsung IP telephone systems allow you to easily accommodate home, or road based employees by seamlessly connecting incoming calls to your remote location. Off site IP phones allow your transient workers to handle, hold, conference, transfer or page just as if they were in the office.
A Samsung or Mitel system can offer you the following remote worker features:
- Get your voice mail messages sent to your email in your cell phone or PC at home.
- Give out 1 number or extension to your clients that will simultaneously ring at your desk, cell and home phone.
- Use an IP phone at home, your cell phone or a softphone in your computer and be directly connected to the office; eliminate toll calls to the office.
- Make your cell or home phone a virtual extension of the phone system at the office. The phone functions as if you were in the office. Seamlessly transfer calls back and forth, put a call on hold at the office or on your remote phone, page over head at the office and check your voice mail.
- With SIP trunks, you can have a local presence for your remote workers, anywhere in the state or country by using their local telephone number that rings into your office.
Comtex can provide you with the technology to offer teleworking at your business.
For more information on VoIP, and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .
Comtex is now selling the Mitel 5000 CP Telephone System
Tuesday, September 21st, 2010For over 50 years, Comtexhas specialized in the design, installation and service of Digital & VoIP telephone systems. We are the oldest Mitel dealer in New Jersey. We offer a Free site telephone survey, 24/7 emergency service, and cabling services.
The Mitel 5000 Communications Platform (CP), designed for small and medium-sized businesses (SMB), leverages the benefits of today’s converged networks and your business’ existing data network infrastructure investments.
In today’s competitive environment, the drive to operate more effectively and take cost out of the business is more critical than ever. Simplifying communications and enhancing customer service and collaboration are important to you; however, you need a cost-effective solution. Business success is built on providing quality service, building relationships and returning customers. The Mitel 5000 Communications Platform (CP) helps businesses redefine communications with a wide range of applications.
The Mitel 5000 Phone System is the answer for your converged communications needs offering you choice of digital IP or analog options for phones and network interfaces. It features full call handling and messaging as well as full networking support and feature transparency for multiple systems. The Mitel5000 Phone System is designed to help your business benefit from the cost savings and infrastructure improvements of VoIP technology.
Offering advanced multimedia communications capabilities and substantial cost savings for businesses with up to 250 users, Mitel 5000 Communications Platform (CP) is based on open architecture interfaces and standard protocols, giving you the flexibility to tailor a system to suit your dynamic needs.
Choose from a variety of Mitel applications for simplifying individual communications, accelerating information flow throughout your organization and automating common processes to reduce costs and improve productivity, with powerful, easy-to-use tools for managing voice, e-mail and faxes across all devices.
The Mitel 5000 Communications Platform (CP) enables small businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The 5000 CP solution offers a digital, IP and analog communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
The 5000 CP delivers a wide breadth of embedded applications, in addition to a suite of advanced Unified Communications applications via the Mitel Applications Suite. The MAS for the 5000 CP includes applications such as Mitel NuPoint Unified Messaging™ (UM) and Mitel Speech Auto-Attendant, Mitel Customer Service Manager / Business Dashboard, and enhanced mobility with Dynamic Extension Express and Teleworking, all while laying the foundation for the latest in Unified Communications with Mitel Unified Communicator® (UC) Express and Mitel Unified Communicator® (UC) Advanced.
The Mitel 5000 Communications Platform offers small to medium sized businesses:
- Choice- 5000 CP offers a hybrid communications platform, which enables businesses to network geographically dispersed employees and locations, whether they’re connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
- Enhanced Efficiency- Mitel ensures your employees get maximum value from a broad range of Unified Communications and an innovative IP and Digital Desktop.
- Anywhere, Anytime Collaboration- The Mitel portfolio of Mobility, Conferencing and Collaboration solutions for the 5000 CP enables employees to work effectively with colleagues, partners and customers across distance.
- Flexible, Cost-Effective Growth- Flexible for any architecture, even hybrid IP-digital setups, the 5000 CP makes the most of a customers existing investment while providing a solid foundation for growth. It is expandable to support up to 250 users and multiple sites.
For more information on VoIP, and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .
Samsung & Mitel Business Phone Systems in New Jersey
Friday, July 16th, 2010For over 50 years, Comtex continues to be a leader in the design, installation and service of Samsung & Mitel Digital and VoIP business telephone systems and video surveillance systems. While our client base includes national and Fortune 500 companies, our local customer base is in the New York/New Jersey bi-state area. It is essential to work with a vendor who has evidenced its business longevity in the industry.
Our operations are located in the 40,000 sq. ft. Comtex Complex in East Rutherford, New Jersey. We offer a free on-site evaluation and a one year guarantee on all systems.
Our company values are evidenced by our extensive and long standing client base who will attest to the exceptionally reliable services we provide during and after the initial installation. When you choose Comtex as your vendor, you are acquiring 51 years of technical expertise and our strong dedication to customer support and service.
Over half of our staff has been employed by the company for over 15 years. We promise you highly trained and factory certified technicians, excellent customer support and satisfaction, and 24 hour, seven days a week emergency service. With our vast equipment inventory warehoused on site at the Comtex Complex, we always have the replacement spare parts available to get your system up and running that same day. Unlike other dealers, we will always support and service any system we sell or agree to service, even if the equipment is discontinued or if the manufacturer goes out of business.
Our goal is to empower you with powerful tools and resources to increase the manageability and profitability of your company. We believe in high quality products and competitive pricing. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of the cutting edge of product technology.
For more information on VoIP, and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .
Samsung OfficeServ 7100 New Jersey (NJ) Dealer
Tuesday, July 13th, 2010For over 50 years, Comtex has been a leader in the design, installation, service and repair of business telephone systems, CCTV and video surveillance systems. All systems come with a ONE YEAR GUARANTEE and we offer 24/7 emergency service.
Performance Right Out of the Box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.
The Samsung OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations. Embedded in this system is voicemail and an automated attendant. Traditional voice, utilizing digital or VoIP, is supported with a full set of features and sophisticated applications. It will even support a T-1 or PRI.
For more information, go to our website at www.comtex-nj.com or click on the following links: Samsung OfficeServ 7030, Samsung OfficeServ 7100, Samsung OfficeServ 7200-S, Samsung OfficeServ 7200, Samsung OfficeSserv 7400.
Samsung Introduces Latest Line of Integrated Communications Applications
Tuesday, May 18th, 2010Samsung Business Communication Systems (BCS) today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.
Samsung OfficeServ Communicator Basic seamlessly and affordably converges voice, video and data such as contacts from Microsoft® Outlook. OfficeServ Communicator Professional with Messenger provides users the functionality of Communicator Basic and adds instant messaging and collaborative capabilities such as presence awareness and whiteboarding right from the desktop.
The flexible OfficeServ Communicator applications each operate in three modes—UCPhone (Unified Client), SoftPhone and DeskPhone—that can be changed on the fly. The UCPhone mode, which connects users to the new SMT-iSeries phones, enables specialized functions such as uploading and downloading contacts from Microsoft Outlook. SoftPhone mode allows users to dial, answer, release, transfer, hold, or host conference calls right from the desktop—whether the user is in the office or on the road. DeskPhone mode provides desktop call control on all non-SMT-iSeries phones. The Communicator Professional with Messenger application and operation in the DeskPhone mode require an OfficeServ Link and license.
About OfficeServ Communicator Basic
The new OfficeServ Communicator Basic offers users call control and a number of operational conveniences. Features include the following:
• video calling;
• screen pops with incoming caller information;
• easy viewing of outgoing and incoming calls;
• a redial function for quickly returning missed calls;
• audio and video recording to a local PC;
• a phone book for uploading Microsoft Outlook contacts;
• direct dialing from Communicator or Microsoft Outlook or by highlighting a phone number in any document type (TXT, PDF, DOC, XLS, etc.) using a Free Dial Hot Key;
• access to network directory service via Microsoft Exchange or a similar server;
• a configuration tool for adding ringtones, pictures, and an enhanced phone book.
About OfficeServ Communicator Professional with Messenger
OfficeServ Communicator Professional has all the Communicator Basic features and adds instant messaging, collaboration, and presence awareness functions. With Communicator Professional with Messenger, users can:
• turn an IM exchange into a video conference or whiteboarding session without interruption;
• exchange files from within the chat window during a chat session using the file transfer function;
• detect a colleague’s availability for a time-sensitive discussion using presence awareness.
Features may be shared among OfficeServ users on up to 8 nodes within a Samsung proprietary network using Samsung networking software (SPNet™).
About Samsung Business Communication Systems (BCS)
Samsung Business Communication Systems, a Dallas-based division of Samsung Telecommunications America (STA), is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung’s business communications systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI applications, and wireless solutions.
For more information on VoIP, CTI applications, and VoIP Samsung phone system, please click the links or simply visit us at www.comtex-nj.com .
Samsung Introduces Latest Line of OfficeServ VoIP Phones
Tuesday, May 11th, 2010Samsung Business Communication Systems (BCS)today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.
Samsung’s launch of the versatile new SMTs (Samsung Multimedia Telephones), which offer small-to-midsized businesses a range of advanced features such as video calling and a visual phone book, addresses the growing demand for cost-efficient VoIP phones that also can improve communication between on- and off-site colleagues. A study from market research firm In-Stat indicates that 42 percent of U.S. businesses had a VoIP solution in at least one location by the end of 2009. The number is expected to increase to 79 percent by 2013.
“With VoIP solutions continuing to gain in popularity, especially among small-to-midsized businesses, savvy users are now looking beyond cost savings alone and focusing on how these phones can optimize their operations,” says Doug Wonson, Vice President and General Manager, Samsung BCS. “Understanding this trend, we launched our latest line of feature-rich OfficeServ™ SMT-iSeries phones to coincide with the debut of Samsung’s two new affordable integrated Communicator applications.”
OfficeServ SMT-iSeries VoIP Phones
In addition to providing optimal functionality with Samsung’s two new integrated communications applications, the new SMT line of phones is compatible with all Samsung OfficeServ 7000 Series platforms. For growing businesses or companies that have distributed staff, extending communications capabilities is as simple as adding a new SMT phone to an existing LAN. Other features and capabilities of SMT-iSeries phones include:
• video calling to other Samsung video phones on similar systems;
• short messaging;
• phone book;
• large display screens and easy-to-navigate menus;
• high-definition audio technology/full duplex speakerphones;
• ergonomically adjustable desktop mount;
• user-definable settings for dimming or timing out the LCD.
The new phones are available in five models that offer a range of functions: SMT-i5243, SMT-i5230, SMT-i5220, SMT-i5210 and SMT-i3105. Among the features offered with top-of-the-line SMT-i5243 model phones are a web camera for video calling, Bluetooth® capability, an XML browser and access to a visual phone book (or caller ID with photo). SMT-i5230 model phones are desiless, making them ideal for users with numerous, frequently changing contacts. Five numbers can be viewed at once and users can scroll up or down to view a total of 99 numbers.
For users requiring multiple line appearances and DSS/BLF buttons, the SMT-i5220 is ideal. Features of the SMT-i5220 include customizable soft keys and programmable buttons, one-touch speed dialing and easy navigation—similar to the Samsung mobile phone user interface. The SMT-i5210 is perfect for administrative use and routine answering and dialing. The 14-button phone includes a backlit display and easy access to call logs, voice mail and directory. Entry-level SMT-i3105 phones, which feature basic functions such as transfer, hold and conference as well as the ability to send short messages via the display interface, are ideal for common areas such as lobbies or waiting rooms.
An optional gigabit adapter is available for SMT-i5200 model IP phones and an IP add-on module allows for 64 programmable keys.
For more information, please visit our website www.comtex-nj.com . The brochure for these new phones are on our website.
Business VoIP Phone Systems
Thursday, March 25th, 2010VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge. (more…)
Mitel Contact Center Solutions Receives 2009 Product of the Year Award
Thursday, February 25th, 2010Mitel honored by Customer Interactions Solutions Magazine for fourth year in a row
OTTAWA, Ontario – Jan. 29, 2010 – Mitel®, trusted provider of unified communications software solutions announced today that Mitel Contact Center Solutions has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. This is the fourth year in a row that Mitel has received this award. (more…)