Posts Tagged ‘telephone system’

Message On Hold Facts

Friday, April 30th, 2010

Turn the waiting time in to selling time!  Increase your sales…

15-35% of callers will purchase additional items or services as a result of something they heard on hold.

The average business receives 100 calls per day and the average hold time is 43 seconds.

Did you know up to 70% of calls are put on hold?  Music and messages on hold reduce caller hangups by over 80%.

Over 80% of callers prefer to hear music and information, rather than just music.

If youa re itnerested in purchasing a custom On Hold production with no recurring charges please visit our website at www.comtex-nj.com.

Business VoIP Phone Systems

Thursday, March 25th, 2010

VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge. (more…)

Mitel Contact Center Solutions Receives 2009 Product of the Year Award

Thursday, February 25th, 2010

Mitel honored by Customer Interactions Solutions Magazine for fourth year in a row

OTTAWA, Ontario – Jan. 29, 2010 – Mitel®, trusted provider of unified communications software solutions announced today that Mitel Contact Center Solutions has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. This is the fourth year in a row that Mitel has received this award. (more…)

Samsung Releases OfficeServ Mobex for Integrated, Instant Connectivity

Thursday, February 4th, 2010

Samsung Communications has released the OfficeServ Mobex features across its OfficeServ 7000 series of Enterprise IP Solutions.  OfficeServ Mobex means that Samsung OfficeServ customers can now integrate mobile phones, (or other external phone numbers/phones), as extensions of the office telephone system. It’s immediate, seamless and personalised, and means you are never out of reach. (more…)

Samsung Business Communication Systems (BCS) Adds New Feature-Rich Systems to Affordable OfficeServ™ 7000 Series- Part 2

Tuesday, January 26th, 2010

The Samsung OfficeServ 7200-S is a flexible, economically-expandable, converged telecommunication platform ideally suited for small-to-midsized businesses. With support for up to 64 stations, the OfficeServ 7200-S allows users to take advantage of the powerful set of built-in and add-on features of the larger OfficeServ 7200 platform with capacity “right-sized” for these businesses.

The OfficeServ 7200-S is flexible enough to accommodate a wide range of digital, IP, and wireless phones to match a company’s changing telecom needs. Furthermore, by taking advantage of SIP services and VoIP technologies, companies can increase the return on their telecom investment with reduced carrier charges and monthly telecom costs.

In addition, the OfficeServ 7200-S has a wide range of built-in features including:

  • Call monitoring and reporting capabilities.
  • Auto attendant and Uniform Call Distribution (UCD) for efficient call handling.
  • Embedded voicemail and email gateway for delivering voicemail messages directly to a Microsoft Outlook inbox.
  • Enterprise-class firewall and Intrusion Detection system to protect the system from unwanted intrusions.

The OfficeServ 7200-S platform also offers a powerful set of optional add-on features and Computer Telephony Integration (CTI) applications to further increase worker productivity and accessibility. These include:

  1. SPNet ― enables networking to other OfficeServ platforms at remote offices.
  2. Executive Mobex ― allows your desk phone and mobile phone to ring simultaneously and gives you the ability to transfer, conference, and put calls on hold from your mobile phone.
  3. Hot Desking ― lets individual employees have alternate work areas, or multiple employees share a common work area.
  4. Computer Telephony Integration (CTI) applications ― enhances on- and off-site productivity, improves cost efficiency, and helps streamline operations.
  5. Wireless Access Points ― allows seamless integration of wireless handsets and PDAs with phone system features to increase mobility and accessibility.

Both the OfficeServ 7030 and the OfficeServ 7200-S are available through Samsung Authorized Dealers and are backed by a team of expert service technicians. Telephone user training also is available from a team of specialists.

For more information, please visit www.comtex-nj.com or Samsung 7000 Series business telephone systems.

Other relevant links: Samsung 7030, Samsung 7100, Samsung 7200, Samsung 7400 or Samsung business telephone systems.

The Essential Guide to SIP Trunking- Part 2

Friday, December 4th, 2009

Benefits

  • A SIP-trunking service benefits companies by:
  • Eliminating the need to invest in costly (and less capable) TDM-gateway equipment infrastructure or desktop equipment.
  • Nullifying the need to purchase equipment, such as managed-media gateway devices, to interface between IP voice and the PSTN. (more…)

Picking a Telephone Technician

Wednesday, November 4th, 2009

Telephone technicians play a crucial role in the proper repair or installation of your new business phone system. There are many technicians available for the task. However, there are fewer that truly meet the criteria for excellence that today’s integrated phone systems demand. The test of a good phone technician is not just expertise and experience, but also respect for the customer and good interpersonal skills. (more…)

Samsung Prostar- Discontinued But Still a Great Seller

Wednesday, October 28th, 2009

Samsung Prostar is a discontinued model, but still a big seller in the used and reconditioned phone marketplace. These phones are often referred to as hybrids, which means that they use both conventional switch technology and digital integration with your PC, PDA, and other digital devices. These phones are a great in-between step for growing businesses for which big, network-driven phone systems aren’t practical, yet wants to keep up with the exciting new changes in technology. (more…)

A Look At How VoIP PBX Works

Monday, September 14th, 2009

It’s not a surprise that Voice-over-Internet-Protocol (VoIP) has become a great asset to many people around the world. (more…)

The Essential Guide to VoIP and E911

Friday, September 11th, 2009

E911 (enhanced 911) is a technology that’s designed to give ordinary landline telephones the ability to transmit critical location data quickly and transparently, as well as to provide accurate emergency-calling capabilities to nontraditional-telephony devices such as mobile and VoIP phones. (more…)


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