Posts Tagged ‘IP telephony’

Business VoIP Phone Systems

Thursday, March 25th, 2010

VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge. (more…)

Mitel Contact Center Solutions Receives 2009 Product of the Year Award

Thursday, February 25th, 2010

Mitel honored by Customer Interactions Solutions Magazine for fourth year in a row

OTTAWA, Ontario – Jan. 29, 2010 – Mitel®, trusted provider of unified communications software solutions announced today that Mitel Contact Center Solutions has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. This is the fourth year in a row that Mitel has received this award. (more…)

What details should be considered when implementing VoIP?

Tuesday, February 23rd, 2010

A hybrid system, which is part PBX and part VoIP  is a good approach, but this also requires that you still know how to manage both systems. It is an intermediate step to full VoIP. When you look at implementing VoIP, you will want to consider a few things. (more…)

Useful Information about VOIP Gateways

Thursday, December 24th, 2009

You must have heard about VoIP and VoIP gateways. But do you know what these technologies actually are all about?

To understand what a VoIP gateway is, you first need to understand what VoIP technology is all about. VoIP is the term used for Voice over Internet Protocol . It refers to the technology which facilitates transmission of voice traffic over internet networks. Internet protocol was originally developed for sharing data. After its immense success, the technology was adapted for sharing voice networking.

More and more business organizations have started to use VoIP instead of the traditional PSTN for communicating because it is cheaper and more useful than the other mediums of voice communications. Some of the benefits of using VoIP technology and VoIP phones include:

VoIP facilitates to transmit more than one phone call on a single broadband phone line. Therefore, more telephone lines can be installed by the business at a lower cost.

Like business phone systems, VoIP phones too, have many advanced features such as call forwarding, caller ID, call waiting etc. For these features, the businesses do not have to pay any extra charges.

VoIP offers unified and secured communications, which can be integrated with other internet based services such as video conferencing, web conferencing etc for enhancing the business communication.

Now let us discuss what is a VoIP gateway. Gateways are devices which convert telephony traffic into internet protocol so that data can be transferred over a network. These are generally used in the following two ways:

1- For converting PSTN to VoIP.  A VoIP gateway facilitates receiving and placing VoIP calls on a regular telephone network. With the VoIP technology, businesses can make larger volumes of calls at much lower prices.

2- To connect traditional PBX and other business phone systems to an IP network. A VoIP gateway allows making a call using VoIP technology instead of a regular telephone line. Business can either buy these services from a reputed and reliable VoIP service provider or can route the calls through the internet to reduce the call charges.

VoIP gateways are available in the form of external units and PCI cards. However, most of the business organizations prefer using the external units as their VoIP devices. Every VoIP gateway has a connector for getting connected to the IP network and one or more number of ports for connecting the phones lines to it.

V.  Kushwaha

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The Essential Guide to SIP Trunking- Part 2

Friday, December 4th, 2009

Benefits

  • A SIP-trunking service benefits companies by:
  • Eliminating the need to invest in costly (and less capable) TDM-gateway equipment infrastructure or desktop equipment.
  • Nullifying the need to purchase equipment, such as managed-media gateway devices, to interface between IP voice and the PSTN. (more…)

Picking a Telephone Technician

Wednesday, November 4th, 2009

Telephone technicians play a crucial role in the proper repair or installation of your new business phone system. There are many technicians available for the task. However, there are fewer that truly meet the criteria for excellence that today’s integrated phone systems demand. The test of a good phone technician is not just expertise and experience, but also respect for the customer and good interpersonal skills. (more…)

The Essential Guide to SIP Trunking- Part 1

Friday, October 23rd, 2009

A SIP (Session Initiation Protocol) trunk is a service that allows businesses with an installed PBX to use real-time communications including VoIP. By connecting a SIP trunk to an internal traditional PSTN (public switched telephone network) phone system, companies can communicate over IP outside the enterprise. In addition, companies can replace traditional fixed PSTN lines with an IP phone system connected externally through an SIP-trunking service, thereby creating a single conduit for multimedia components including voice, video and data. (more…)

A Look At How VoIP PBX Works

Monday, September 14th, 2009

It’s not a surprise that Voice-over-Internet-Protocol (VoIP) has become a great asset to many people around the world. (more…)

The Essential Guide to VoIP and E911

Friday, September 11th, 2009

E911 (enhanced 911) is a technology that’s designed to give ordinary landline telephones the ability to transmit critical location data quickly and transparently, as well as to provide accurate emergency-calling capabilities to nontraditional-telephony devices such as mobile and VoIP phones. (more…)

SAMSUNG AND VOXITAS BRING SIP TRUNKING TO OFFICESERV 7000 SERIES

Tuesday, September 8th, 2009

Richardson, TX and St. Louis, MO –  Samsung  Business Communication Systems (BCS) and Voxitas  announced a joint marketing agreement that combines the Samsung OfficeServ 7000 Series of converged telecommunications platforms with Voxitas SIP trunking services to provide small and medium-sized businesses (SMBs) with cost-effective, Internet-based, telephony solutions. (more…)


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